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Reach us directly
Reporting a wrong result?
These four details are usually the difference between a fix today and a week of back-and-forth:
- The page address (or just the calculator’s name)
- The exact values you entered
- The result the calculator gave you
- The result you expected, and where that expected figure came from
Before you write
A few things we get asked often are already answered elsewhere:
What to send, and what happens next
Different problems need different evidence. Matching what you send to the row below is the single biggest thing that shortens the round-trip.
| If you are reporting… | Please include | Typical turnaround |
|---|---|---|
| A wrong result | The page, your exact inputs, the result shown, and the result you expected with its source | 1–3 working days |
| An out-of-date rate or tariff | The page, plus a link to the current official figure — the tariff order, circular or notification | 1–2 working days |
| Something broken | The page, your device and browser, and what you clicked just before it broke | 1–3 working days |
| A new calculator request | What you are trying to work out, and the official formula or rule if one exists | Reviewed monthly |
| Advertising or partnership | Your company, what you have in mind, and the pages it concerns | 3–5 working days |